We understand that some of our valued customers are currently experiencing difficulties submitting help forms or attaching files through the Frisbee app. We apologize for any inconvenience this may have caused and want to assure you that our team is actively working to resolve this issue promptly.
Reporting the Issue:
If you are encountering problems with submitting help forms or attaching files, we kindly request you to follow the steps below to report the issue and help us gather essential information to expedite the resolution process.
1. Send an Email to Support: Please send an email to support@frisbeerewards.com describing the issue. In the email, include the following details:
- Subject: Unable to Submit Forms/Attach Files
- Body: Indicate that you are experiencing difficulty submitting help forms or attaching files within the Frisbee app, and include the specific issue or question you would like our team to address.
2. Provide Additional Information: In your email, include the following information to help us better understand the issue:
- Device Information: Mention the make and model of the device you are using (e.g., iPhone X, Samsung Galaxy S10).
- Screenshot of Error: Attach a screenshot of the error message you are encountering, if possible.
3. Detailed Description: Include a brief yet detailed description of the problem you are facing. Any additional information about when the issue started or specific scenarios where it occurs will be valuable.
4. Contact Information: Make sure to provide your contact information, including your name and any alternate email address or phone number where we can reach you for further clarification if needed.
Thank you for bringing the form submission and attachment issue to our attention. Our dedicated support team will promptly review your email.